SWYCHA do not sell a phone that they would not buy themselves and as such, all products must be graded before they are listed on our site. The only exceptions that you can expect in quality come in the exterior of the phone. This means that the screen, body or buttons could show some minor wear. The back of the handset might have some light markings on it as well. Each and every phone will have gone through the rigorous 90-point testing phase with Phonecheck, plus another 18-point physical diagnostic test.