We pride ourselves in dispatching every order we receive within one working day and offer a free next working day delivery free of charge.

To qualify for next day delivery, please ensure you place your order before 2pm between Monday and Friday. If you place your order over the weekend, we will dispatch it first thing Monday morning (Excluding bank holiday weekends).

Shipping services are as follows:

UK Mainland and Highlands

Method Cut-Off Time Service  Delivery Time Cost
Free Delivery 2pm DPD Tracked Next working day (Mon-Fri) Free
Next Day (Guaranteed by midday)
2pm
DPD Tracked Next day before noon £18.00
Next Day (Guaranteed by 10:30am
2pm
DPD Tracked Next morning before 10:30am £35.00

 

Channel Islands

Method Cut-Off Time Service  Delivery Time Cost
Free Delivery 2pm Royal Mail 48hr Tracked 1-2 Working days Free

 

Once your order is ready for dispatch, we will contact you with a tracking number which you can use to follow the progress of your order.

Returns Policy

If we have advised you to send the product back to us for further investigation, you will need to ensure the product is safely packaged and clearly marked as ‘fragile’. This is to ensure no damage is caused during its journey to us. We will not be liable for any damage caused or loss during its return, and we therefore recommend that you consider obtaining insurance (if available) from the postal service or courier you chose to send the device back to us, which covers the value of the product.

Please return the product to our address: 

Swycha c/o Ifulfilment,
The Runway,
Christchurch,
BH23 4FL,
UK

Please ensure that you obtain and keep safe any tracking information or proof of postage so you have evidence of sending the device. If the product is lost during transit you will need to liaise directly with the postal service or courier you have used to return the item to us.

You will be responsible for the costs of sending the product back to us.

When you send the product you must make sure you have:

  • backed up all your data and performed a factory-reset to remove personal data before sending it back to us;
  • turned off data usage and tracking options on the device;
  • removed your sim card; and
  • removed all accessories (including screen protectors and phone cases).